Once processed, most orders arrive within 7–14 business days, depending on your location. As soon as your order ships, you’ll receive a tracking link so you can follow it every step of the way.

We offer a 30-day satisfaction guarantee. If you’re not completely happy with your order, simply return it in its original condition for a refund or exchange. For step-by-step instructions, visit our Returns & Exchanges page or contact us.

Use this text to answer questions in as much detail as possible for your customers.

Yes — our store uses encrypted payment processing to keep your details safe. We accept Visa, Mastercard, American Express, PayPal, and Shop Pay for fast, secure checkout.

Yes — we ship worldwide. Delivery times vary by country, and local customs fees or duties may apply depending on your location.

We offer a 30-day satisfaction guarantee. If you’re not completely happy with your order, simply return it in its original condition for a refund or exchange. For step-by-step instructions, visit our Returns & Exchanges page or contact us.

Use this text to answer questions in as much detail as possible for your customers.

Our team is here 24/7 to help. There are 3 different ways you can contact us:

1) send us an email at sales@elmandstone.com

2) Fill in your details via our Contact Us Page

3) Chat with us via the chat window below.

No — our gift cards never expire. They’re delivered instantly by email with a unique code and can be redeemed on any product at checkout.

Yes. If there’s still balance left after a purchase, the same code can be used again until the balance runs out.